Kenmore Dishwasher Latch Repair & Refrigerator Service in Coral Springs, FL
Verified Repair Report™ RR0076
Repair Summary
Appliance: Kenmore Dishwasher and Kenmore Refrigerator
Model: 665.13803N710 (Dishwasher) / 253.70505614 (Refrigerator)
Primary Symptoms: Not documented (Dishwasher) / Bad ice maker, missing shelf (Refrigerator)
Diagnosis: Physically broken latch, bad ice maker, missing shelf
Parts Replaced: Dishwasher latch, replacement refrigerator shelf
Repair Status: 🟢 Repairs Completed — Additional Repair Declined
One Coral Springs, Florida 33071 service visit involved two Kenmore appliances and several different service outcomes.
The Kenmore dishwasher, model 665.13803N710, had a physically broken latch. The technician replaced the latch.
The Kenmore refrigerator, model 253.70505614, had a bad ice maker. The homeowner chose not to proceed with the ice-maker repair.
The refrigerator was also missing a shelf, and a replacement shelf was installed.
Following the service visit, the customer left The Appliance Experts a 5-star Google rating.
This service call demonstrates why an accurate appliance service history should distinguish between a diagnosis, a completed repair, an additional service action, and a repair the customer chooses not to pursue.
Service Overview
| Appliance: | Dishwasher & Refrigerator |
| Brand: | Kenmore |
| Model: | 665.13803N710 / 253.70505614 |
| Location: | Coral Springs, FL 33071 |
| Customer Concern: | Multiple appliance concerns |
| Diagnosis: | Broken latch, bad ice maker, missing shelf |
| Parts Replaced: | Dishwasher latch, refrigerator shelf |
| Repair Status: | Repairs Completed — Additional Repair Declined |
| Technician: | The Appliance Experts |
| Repair Report #: | 0076 |
Customer Concern
This service visit involved concerns with both the dishwasher and refrigerator.
For the Kenmore dishwasher, the available service documentation establishes that the latch was physically broken. The records do not preserve additional customer wording describing how the latch problem originally presented.
For the Kenmore refrigerator, the technician documented a bad ice maker. The refrigerator was also missing a shelf.
Rather than reconstructing additional symptoms after the fact, this Verified Repair Report™ records only the conditions and service actions supported by the available documentation.
What the Technician Found
The technician documented separate conditions involving each appliance.
Kenmore Dishwasher
The dishwasher latch was physically broken.
The documented service action was replacement of the latch.
Kenmore Refrigerator
The refrigerator's ice maker was diagnosed as bad.
Separately, the refrigerator was missing a shelf.
These refrigerator conditions ultimately resulted in two different service outcomes.
The Dishwasher Repair
The physically broken latch on the Kenmore 665.13803N710 dishwasher was replaced.
The technician subsequently confirmed that this repair was completed.
This allows the dishwasher portion of RR0076 to be classified as a completed component replacement rather than simply a diagnosis or repair recommendation.
The Refrigerator Service & Repair Decision
The Kenmore 253.70505614 refrigerator had two documented conditions.
The ice maker was diagnosed as bad, but the homeowner chose not to proceed with repairing it.
Separately, the refrigerator was missing a shelf. A replacement shelf was installed.
The outcomes therefore need to remain distinct:
- Bad ice maker → diagnosed → repair declined
- Missing shelf → replacement shelf installed
The completed shelf installation should not be interpreted as an ice-maker repair, and the diagnosed ice-maker failure should not be counted as a completed component replacement.
Repair Intelligence™: One Property Visit, Multiple Appliance Outcomes
RR0076 illustrates why counting appliance service solely by the number of appointments can hide useful information.
At the property level, this was 1 property visit.
Within that visit were:
- 2 appliance service events
- 2 Kenmore appliances
- Multiple documented conditions
- 2 completed service actions
- 1 diagnosed repair declined
Broken down by appliance:
Kenmore Dishwasher → physically broken latch → latch replaced
Kenmore Refrigerator → bad ice maker diagnosed → ice-maker repair declined
and separately:
Kenmore Refrigerator → shelf missing → replacement shelf installed
If the entire visit were recorded simply as “dishwasher and refrigerator repaired,” important information would be lost. Likewise, counting every diagnosed component as a completed repair would incorrectly record the refrigerator's ice maker as repaired.
Repair Intelligence™ preserves those distinctions.
Customer Feedback
Following the service visit, the customer left The Appliance Experts a:
★★★★★ 5-Star Google Rating
The customer submitted a rating without written review text. Because no written comments accompanied the rating, this Verified Repair Report™ does not create or attribute testimonial language to the customer. The feedback is recorded exactly at the level provided: a five-star rating.
Homeowner Tips After Dishwasher Latch or Refrigerator Service
For a dishwasher, pay attention to changes in how the door closes and latches. If the door suddenly becomes difficult to secure, the latch feels physically loose or damaged, or normal door operation changes, avoid forcing the mechanism and consider having the appliance inspected.
For refrigerators with an ice maker, changes in ice production can have several possible causes. Reduced or absent ice production alone does not establish which component has failed, so diagnosis should come before replacing parts.
Missing or damaged refrigerator shelves should be replaced with components appropriate for the appliance rather than improvised supports that may not fit correctly or safely support stored items.
Preventive Maintenance for Dishwashers and Refrigerators
Routine observation can make developing appliance problems easier to notice.
For dishwashers:
- ✅ Avoid forcing the door or latch if it does not close normally.
- ✅ Keep the latch and door area free from objects that interfere with closing.
- ✅ Pay attention to changes in door alignment or normal latch operation.
- ✅ Avoid loading the dishwasher in ways that interfere with normal door closure.
For refrigerators:
- ✅ Periodically check shelves and bins for cracks, damage, or improper seating.
- ✅ Avoid exceeding the intended load capacity of refrigerator shelves.
- ✅ Monitor significant changes in ice production if the appliance has an automatic ice maker.
- ✅ Follow the manufacturer's recommended maintenance practices for the appliance.
Important: These are general maintenance practices. The available documentation for RR0076 does not establish that lack of maintenance caused the broken dishwasher latch, bad refrigerator ice maker, or missing shelf.
Repair Classification
🟢 Repairs Completed — Additional Repair Declined
Reliability Index Entry
| Brand | Appliance | Failure | Root Cause | Repairable |
|---|---|---|---|---|
| Kenmore | Dishwasher | Physically broken latch | Mechanical | Yes (Completed) |
| Kenmore | Refrigerator | Bad ice maker / Missing shelf | Mechanical / Wear & Tear | Partially (Shelf Completed / Ice Maker Declined) |
Frequently Asked Questions
What Does a Dishwasher Latch Do?
A dishwasher latch helps secure the appliance door during operation and forms part of the dishwasher's door-closing system. A physically damaged latch may require component replacement depending on what the technician finds during diagnosis. For this Kenmore dishwasher, the technician documented that the latch was physically broken and replaced it.
Does a Bad Ice Maker Mean the Refrigerator Needs to Be Replaced?
Not necessarily. An ice-maker problem can be evaluated separately from other refrigerator functions. The appropriate repair decision depends on the specific diagnosis, appliance condition, repair involved, and homeowner's preferences.
For this Kenmore refrigerator, the technician diagnosed the ice maker as bad, but the homeowner chose not to proceed with that particular repair.
Can One Appliance Have Multiple Service Outcomes?
Yes. The Kenmore refrigerator in RR0076 demonstrates why those outcomes should be documented separately. The refrigerator had a bad ice maker (diagnosed, repair declined) and a missing shelf (replacement shelf installed).
Both conditions were documented during the same refrigerator service event, but they did not have the same outcome. Maintaining those distinctions creates a more useful appliance history than simply classifying the entire refrigerator visit as either “repaired” or “not repaired.”
Why Multi-Appliance Service Records Matter
A single property visit can involve multiple appliances, multiple components, and different repair decisions. For homeowners, documenting those distinctions provides a clearer record of what happened during the service visit.
Across a larger service dataset, the distinction becomes even more important. RR0076 should not become three separate service calls simply because three component-level conditions or actions were documented. Instead, the data hierarchy preserves both service-call volume and component-level Repair Intelligence™ without inflating either one.
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