A homeowner in Coral Springs, Florida 33067 contacted The Appliance Experts with a concern about the door seals on an LG refrigerator.
Rather than assuming that the refrigerator needed new seals, the technician inspected their condition and how they were functioning. The seals were not torn and were still sealing properly. Although portions of the outside of the seals were peeling, the technician did not find evidence in the service notes establishing that the seals had stopped performing their primary function.
Replacing them was therefore not recommended at this time.
🟡 Diagnosed — Customer Chose to Monitor
| Brand: | LG |
| Appliance: | French-door refrigerator |
| Model: | LFXS26596S /11 |
| Production Date: | July 2022 |
| Customer Concern: | Refrigerator seals did not seem to seal like they previously had |
| Condition Found: | Exterior peeling; seals not torn and still sealing properly |
| Parts Replaced: | None |
| Recommendation: | Continue using the existing seals and monitor their condition |
| Technician: | Tristan |
| Repair Report #: | 0063 |
The homeowner noticed a change in the refrigerator's seals and was concerned that they were no longer sealing as they had before.
A visual change in a refrigerator door seal can understandably raise concerns because the gasket helps maintain the seal between the refrigerator cabinet and the closed door.
However, appearance alone doesn't establish that a refrigerator gasket has functionally failed.
That is why the condition of the seals was inspected before replacement was recommended.
During the service visit, the technician inspected the refrigerator seals.
The service notes document:
“Seals look good and arent torn.”
The technician also observed that the outside of the seals was peeling, but documented that:
“the seal is sealing fine.”
Those findings are important. The seals showed some exterior deterioration, but the available service evidence did not establish a torn or non-sealing gasket.
No refrigerator seals were replaced during this service call.
The technician advised that installing new seals could create additional issues, so the decision was made to leave the existing seals in place while they continued to perform properly.
The service record states that the plan was to:
“keep as is until a problem occurs.”
This was therefore not an unsuccessful or incomplete repair. It was a diagnostic service call in which replacement wasn't recommended based on the condition found during inspection.
RR0063 illustrates an important distinction between visible wear and documented component failure.
The homeowner had a legitimate concern: the refrigerator seals didn't appear to be functioning the way they once had, and portions of their exterior were peeling.
Inspection, however, found that:
The seals weren't torn → they were still sealing properly → replacement wasn't recommended → the homeowner chose to monitor them.
No failed component is documented for this service event.
That's precisely why professional diagnosis should come before parts replacement.
Replacing a component simply because it shows visible wear isn't always the best recommendation.
In this particular LG refrigerator, the technician found that the existing seals were not torn and were still sealing properly.
The service notes also document that the technician believed installing new seals could cause more issues. Based on those findings, the existing seals were left in place and the homeowner chose to monitor their condition.
Importantly, that does not mean refrigerator seals should never be replaced. It means replacement wasn't recommended based on what was found on this particular appliance during this service visit.
Following the service experience, the homeowner left a 5-star Google review:
“Thank-you Tristan for the great service. We appreciate your quick response and not pressuring for unnecessary work.”
That feedback is particularly relevant to this service event because the documented technician recommendation was to continue using the existing seals rather than replacing them unnecessarily.
The Google review also displayed a 0–1 hour repair wait time and characterized the price as reasonable.
⭐⭐⭐⭐⭐ 5-Star Google Review
If a refrigerator door seal looks different than it used to, homeowners can periodically inspect it for visible tears, gaps, deformation, or areas that don't appear to make contact when the door is closed.
Keep the seal and the surface it contacts clean according to the appliance manufacturer's care instructions. Food residue and debris around the contact surface can sometimes interfere with normal closure.
Also pay attention to changes in refrigerator operation. A door that won't remain closed, obvious gaps around the gasket, unusual condensation, or a noticeable change in cooling performance can be reasons to have the appliance inspected.
Visible wear by itself, however, doesn't establish that a gasket needs replacement.
Refrigerator door seals are routinely exposed to moisture, food residue, repeated opening and closing, and physical contact.
✅ Gentle routine cleaning can help keep the gasket and its mating surface free of buildup.
✅ Avoid pulling unnecessarily on the gasket when opening the refrigerator, and don't use sharp tools around the seal.
If the gasket becomes damaged, loose, significantly deformed, or stops creating an effective seal, professional inspection can help determine whether adjustment or replacement is appropriate.
For RR0063 specifically, the technician documented that the existing seals were still sealing properly.
Brand: LG
Appliance: French-door refrigerator
Model: LFXS26596S /11
Location: 📍 Coral Springs, FL 33067
🟡 Diagnosed — Customer Chose to Monitor
| Brand | Appliance | Failure | Root Cause | Repairable |
|---|---|---|---|---|
| LG | French-door refrigerator | None. Seals were not torn and were still sealing properly | N/A | N/A |
Not necessarily. In this LG refrigerator, the technician observed peeling on the outside of the seals but also documented that the seals were not torn and were still sealing fine. That means the visible condition and the functional condition were not the same thing in this particular service call.
Not automatically. The appropriate recommendation depends on the actual condition and function of the gasket. RR0063 provides a real example: despite visible exterior peeling and the homeowner's concern, inspection found that the seals were still functioning. Replacement was therefore not recommended at that time.
An inspection can make sense when a homeowner notices a door that doesn't seem to close normally, visible gasket damage, gaps around the closed door, changes in condensation, or other changes that suggest the seal may not be functioning as expected. Those symptoms don't establish the cause by themselves. Inspection helps determine whether the gasket is actually responsible or whether another condition needs attention.
Not every appliance service call should end with a new part.
The Appliance Experts focuses on determining what the appliance actually needs before recommending a repair.
For this LG refrigerator in Coral Springs, inspection found that the existing seals were still functioning, so the homeowner was advised to continue monitoring them instead of replacing them at that time.
Professional Diagnosis. Honest Repair Recommendations.™
This Coral Springs service call is a good example of why Verified Repair Reports™ document diagnostic outcomes as well as completed repairs.
The homeowner had a genuine concern. The technician inspected it. Visible peeling was documented. But the seals were not torn and were still performing their sealing function.
The appropriate recommendation based on that inspection was therefore to monitor the existing seals rather than replace them. No unnecessary component replacement was performed.
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